Standing and Queuing
The nature of the venue means that standing is very common – seating can be provided but good lines of sight to the stage cannot be guaranteed.
Wheelchair Access is available to our ground floor bar via the entrance on High Street, our venue is situated down one flight of 16 stairs with a handrail on the left hand side. There is no lift access.
Please note that we are unable to assist in carrying individuals or wheelchairs to these areas. If you wish to access these areas, please bring an Essential Companion (see below) who can assist you.
We do have disabled toilet facilities; the only toilets we have are the ground floor towards the back of the building.
There is accessible on parking at Highcross Roof Top car park and drop off points just up the road at the top of High Street. The live acts area (venue) of The Cookie is downstairs and lift access is not possible. Access can only be gained by a flight of 16 stairs.
Given the nature of the The Cookie we would discourage customers from bringing assistance dogs with them during shows and busy periods but welcome all dogs during the day. We do however offer an essential companion concession in these instances.
For ticketed shows a free essential companion ticket is available to enable customers to attend. To apply for a 2-for-1 ticket, please book a standard entry ticket and then email proof of eligibility through to firstname.lastname@example.org.
Customers with Medical Requirements
We welcome customers who may need to bring medication or medical equipment with them to manage a condition. If you need to bring food or drink with you to manage a medical condition, please let us know in advance.
Travel & Arrival Guide
There is a car park with accessible spaces located at the Highcross Roof Top car park. This is approx. 100m from the venue.
As the venue is located on a pedestrianized street, taxi drop off is located 110m away, outside the Highcross pub.
The nearest bus station is located 0.3 miles away. Leicester train station is located 07. Miles away.
The Cookie is open at 12pm – 11pm most day. The gig space is open from 7:30pm, but please check tickets in case this is different.
If you require assistance on arrival, please make your way to the bar, and they can point you in the direction of who you need to speak to. If you require early entry into the venue, please let us know in advance, and we can arrange this for you.
Strobe lighting and haze may be used at gigs. If you have any concerns, please contact us.